Refund policy

Refund Policy

All in store sales are final. All online purchases are final unless you choose to purchase Return Assurance from Seel with your order.

NuSpecies sells food products and once the product has left our location we will not put it back into inventory to sell to another client.

However, we understand that trying our products for the first time is a big decision, which is why we’ve partnered with Seel to offer Return Assurance.

Seel’s Return Assurance is a return option on final sale merchandise that you can purchase at checkout.

Return Assurance gives you a 7-day return window on otherwise final sale items. If you’re unhappy with the purchase for any reason, Seel will buy it back from you for 100% of the purchase price you paid. For details, please see the Return Assurance section below.

Damages and issues

When you receive your order please inspect your items.

To report an issue, please contact us at support@nuspecies.com and attach as many pictures as necessary to show the damage, defect, or root cause of the issue.

We'll need the pictures and your description of the situation documented in order to quickly evaluate the circumstances and make it right.

If your order is Lost, Stolen or Damaged and you purchased Delivery Guarantee from Seel, you can report an issue within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email. For more details, please see the Shipment Issues section of our Shipping Policy.

Exchanges

An exchange can only be performed if you make an in-store purchase and you change your mind before you leave the store.

If you placed your order over the phone to pick it up in-store, you can make changes to your order before pick up.

Refunds from NuSpecies

In the event that NuSpecies owes you a refund, you’ll be refunded on the card with which you processed your original payment.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If your purchase was made in-store and paid with cash, we'll mail a check written out to the person on the receipt. If you must have cashback, arrangements will be made in advance of your return to the store.

Return Assurance Policy From Seel

Return Assurance applies to all eligible final sale items in an online order. It is not available for in store purchases. If an order includes both eligible and ineligible items, only the eligible items may be returned through Seel Return Assurance. God formulas are not eligible for Return Assurance.

All purchases are subject to a return period of 7 days, and returns must be initiated within 7 days from the date your package is marked as delivered by the carrier.

Please note that shipping fees are not covered by Return Assurance. The original $9 shipping fee will not be returned and a $10 return shipping fee will be deducted from your final refund for a total deduction of $19. Once the return is received and approved, the refund will be processed to your original form of payment.

Return Assurance is currently only offered on orders shipping to addresses in the United States.

How does Return Assurance work?


ADD SEEL RETURN ASSURANCE	CHECKOUT WITH PEACE OF MIND	RETURN FOR ANY REASON
When checking out, add Return Assurance to non-refundable purchases for just a small fee.	Complete your purchase worry-free, knowing that Return Assurance has you covered with a flexible return policy.	Return if your purchase doesn’t go as planned and get a full refund.

How to Return if you have purchased Return Assurance from Seel

Report your return within 7 days of delivery through the Seel Resolution Center. Log in with your email and order number or coverage ID from your confirmation email.
Select the item(s) you wish to return. Choose your preferred refund method and return shipping option.
Follow the instructions provided to ship your return within 7 days of delivery. Once received and inspected for eligibility, your refund will be processed.*

*Return shipping and any applicable transaction fees will be deducted from your refund amount.

Family-owned Small business

Aston Farquharson and Jillian Pelliccio have grown NuSpecies over the last 18 years while growing their own family too. You may see their oldest sons helping at the office or Jillian's sister decorating our store fronts. And just as close as family are the long-standing employees, Mary, Crystal, and Ashley who combined have 24 years at the company.

Since 2007

Aston spent many years working charitably to help friends and family in the early stages of development and then officially incorporated NuSpecies in 2007 once his flagship formula, Body Systems, was showing promise with his clients.

Expert support

Our team is extensively trained throughout their careers at NuSpecies. We work cross-departmentally and share our knowledge at every level to ensure no client gets left behind. We all work directly with the founder, inventor of our formulas, President & CEO of NuSpecies, Aston Farquharson.

GMP Certified & GRAS

Good Manufacturing Practices (GMP) Certified. This means that we follow internationally recognized manufacturing standards to ensure every product meets strict quality and safety requirements.

We only use plants on the FDA's GRAS list, which means all of our ingredients are generally recognized as safe by the FDA.