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FAQs

How do I check the status of my order?
When your order has shipped, you’ll receive an email notification from NuSpecies. You can use the tracking number included to check its status.  Please allow 24-48 hours for your shipping label to be scanned by the post office before you’ll receive an estimated delivery date.

I ordered my package more than 3 days ago. Why haven’t I received it?

  1. Have you checked your email for an order confirmation and your tracking number? The post office may have attempted delivery and your package is being held awaiting your instructions.
  2. It’s possible there is a delay in transit.
  3. It's possible the post office lost your package.
  4. If you've tracked your package and still have questions or if you don't have access to your tracking info, please call us at 1-845-440-7458.

DOMESTIC SHIPPING

How Will My Package Be Shipped?
NuSpecies ships all domestic packages through the United States Post Office, using Priority Mail.

How Much Will Shipping Cost?
$9.00 - This is a flat rate for all domestic shipments, regardless of weight or size. 

Can I Ship to a Military Base?
Packages sent to any US military base(APO/FPO) are considered domestic and qualify for the $9 Priority Mail Flat Rate, whether the base is located in the US or abroad.

 

How Soon Will I Get My Order?

Processing Time:
NuSpecies processes and ships orders Monday-Friday. Most orders will be shipped within 24 hours of being placed (excluding orders placed late Friday and Saturday). 

Shipping Time:
Once shipped, Priority Mail for domestic shipments typically takes 1-3 business days to be delivered to you. These timelines are general and NOT guaranteed.

*COVID-19 IMPACT: NuSpecies ships from our HQ in New York. Shipments within the same zone have stayed on track for the usual delivery time of 1-3 business days once shipped. Shipments to other shipping zones may experience delays or longer time frames due to the impact of Covid-19 on shipping and transportation throughout the country.

 

Can My Order Be Expedited?
Express Shipping is available upon request, contact Customer Service at 1-845-440-7458 to place your Express Order. *Please note that orders must be placed by 4pm ET in order to be shipped out the same business day. 

Due to COVID-19 impact, USPS has announced that Express Shipping is not currently guaranteed for overnight delivery.

 

INTERNATIONAL SHIPPING

How Much Does it Cost to Ship Outside of the US?
We offer International Shipping for a flat rate of $30 through UPS. 

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. NuSpecies is not responsible for these charges if they are applied and are your responsibility as the customer.

 

What Countries Can You Ship To?
We can ship to Australia, the United Kingdom, and Canada at our flat rate through UPS. For Shipping to Jamaica, please contact Customer Service at 1-845-440-7458.

We are currently unable to ship to Germany (with the exception of US military bases). For any other countries, please contact Customer Service at 1-845-440-7458.

How Long Does International Shipping Take?

Processing Time:

NuSpecies processes and ships orders Monday-Friday. Most orders will be shipped within 24 hours of being placed (excluding orders placed late Friday and Saturday). 

Shipping Time:
Once shipped, UPS Standard for international shipments typically takes 10-20 business days to be delivered to you. These timelines are general and NOT guaranteed.

*COVID-19 IMPACT: NuSpecies ships from our HQ in New York. Shipments to other countries may experience delays or longer time frames due to the impact of Covid-19 on shipping and transportation throughout the world.